Original Article

IJMDC. 2020; 4(9): 1416-1420

Public satisfaction regarding primary healthcare services in Riyadh city, 2018

Authors: Abdulelah Alballaa, Abdullah Alajaji, Abdulrahman Alnathir, Mohammed Albayati, Omar Qawwas, Mohammed Alnoor, Amar Fathi Mohamed Khalifa.

ABSTRACT

Background: Satisfied patients tend to be more willing to comply with medical advice, which in turn contributes to improved health. This research contributes to pointing out weak aspects of primary healthcare centers (PHCCs), so that they can be improved. This study aims to assess the overall patient’s satisfaction regarding PHCCs’ accessibility, waiting time and area, services, and factors influencing satisfaction. Methodology: A cross-sectional study was conducted in Riyadh. Adult residents of Riyadh were included, whereas mentally ill, children, and older than 70 years of age were excluded from the study. A total of 154 patients were randomly handed out pre-coded and pretested questionnaires. Results: Overall satisfaction of 76% was observed regarding PHCC services. About 74% of male participants thought that services were adequate as compared to a higher percentage of 84% reported by female participants. Around 89% of participants agreed or strongly agreed that the distance to a PHCC was within an acceptable range. About 77% agreed or strongly agreed that center facilities were clean. It was also found that 44% of participants felt neutral about the availability of the requested lab tests. Conclusion: This study reveals that the majority of respondents were satisfied with the services provided to them by PHCCs in Riyadh.

Keywords:
Family medicine, satisfaction, primary health care center, PHC, PHCC, Riyadh, Saudi Arabia


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Public satisfaction regarding primary healthcare services in Riyadh city, 2018


Authors
Abdulelah Alballaa
Faculty of Medicine, Almaarefa University, Ad Diriyah, Saudi Arabia
PubMed articlesGoogle scholar articles

Abdullah Alajaji
Faculty of Medicine, Almaarefa University, Ad Diriyah, Saudi Arabia
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Abdulrahman Alnathir
Faculty of Medicine, Almaarefa University, Ad Diriyah, Saudi Arabia
PubMed articlesGoogle scholar articles

Mohammed Albayati
Faculty of Medicine, Almaarefa University, Ad Diriyah, Saudi Arabia
PubMed articlesGoogle scholar articles

Omar Qawwas
Faculty of Medicine, Almaarefa University, Ad Diriyah, Saudi Arabia
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Mohammed Alnoor
Community Medicine Department, Almaarefa University, Ad Diriyah, Saudi Arabia
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Amar Fathi Mohamed Khalifa
Community Medicine Department, Almaarefa University, Ad Diriyah, Saudi Arabia
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Correspondence to:
. Abdulelah Alballaa, Faculty of Medicine, Almaarefa University, Ad Diriyah, Saudi Arabia.; Alballaa.Ab@gmail.com

Publication history
Received 10 Jul 2020
Accepted 27 Jul 2020
Published online 14 Aug 2020
Published in print 08 Sep 2020

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Pubmed Style

Alballaa A, Alajaji A, Alnathir A, Albayati M, Qawwas O, Alnoor M, Khalifa AFM. Public satisfaction regarding primary healthcare services in Riyadh city, 2018. IJMDC. 2020; 4(9): 1416-1420. doi:10.24911/IJMDC.51-1594384089


Web Style

Alballaa A, Alajaji A, Alnathir A, Albayati M, Qawwas O, Alnoor M, Khalifa AFM. Public satisfaction regarding primary healthcare services in Riyadh city, 2018. http://www.ijmdc.com/?mno=96484 [Access: October 21, 2020]. doi:10.24911/IJMDC.51-1594384089


AMA (American Medical Association) Style

Alballaa A, Alajaji A, Alnathir A, Albayati M, Qawwas O, Alnoor M, Khalifa AFM. Public satisfaction regarding primary healthcare services in Riyadh city, 2018. IJMDC. 2020; 4(9): 1416-1420. doi:10.24911/IJMDC.51-1594384089


Vancouver/ICMJE Style

Alballaa A, Alajaji A, Alnathir A, Albayati M, Qawwas O, Alnoor M, Khalifa AFM. Public satisfaction regarding primary healthcare services in Riyadh city, 2018. IJMDC. (2020), [cited October 21, 2020]; 4(9): 1416-1420. doi:10.24911/IJMDC.51-1594384089


Harvard Style

Alballaa, A., Alajaji, . A., Alnathir, . A., Albayati, . M., Qawwas, . O., Alnoor, . M. & Khalifa, . A. F. M. (2020) Public satisfaction regarding primary healthcare services in Riyadh city, 2018. IJMDC, 4 (9), 1416-1420. doi:10.24911/IJMDC.51-1594384089


Turabian Style

Alballaa, Abdulelah, Abdullah Alajaji, Abdulrahman Alnathir, Mohammed Albayati, Omar Qawwas, Mohammed Alnoor, and Amar Fathi Mohamed Khalifa. 2020. Public satisfaction regarding primary healthcare services in Riyadh city, 2018. International Journal of Medicine in Developing Countries, 4 (9), 1416-1420. doi:10.24911/IJMDC.51-1594384089


Chicago Style

Alballaa, Abdulelah, Abdullah Alajaji, Abdulrahman Alnathir, Mohammed Albayati, Omar Qawwas, Mohammed Alnoor, and Amar Fathi Mohamed Khalifa. "Public satisfaction regarding primary healthcare services in Riyadh city, 2018." International Journal of Medicine in Developing Countries 4 (2020), 1416-1420. doi:10.24911/IJMDC.51-1594384089


MLA (The Modern Language Association) Style

Alballaa, Abdulelah, Abdullah Alajaji, Abdulrahman Alnathir, Mohammed Albayati, Omar Qawwas, Mohammed Alnoor, and Amar Fathi Mohamed Khalifa. "Public satisfaction regarding primary healthcare services in Riyadh city, 2018." International Journal of Medicine in Developing Countries 4.9 (2020), 1416-1420. Print. doi:10.24911/IJMDC.51-1594384089


APA (American Psychological Association) Style

Alballaa, A., Alajaji, . A., Alnathir, . A., Albayati, . M., Qawwas, . O., Alnoor, . M. & Khalifa, . A. F. M. (2020) Public satisfaction regarding primary healthcare services in Riyadh city, 2018. International Journal of Medicine in Developing Countries, 4 (9), 1416-1420. doi:10.24911/IJMDC.51-1594384089


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