IJMDC. 2020; 4(2): 477-480

Interventions to minimize waiting times for primary care units' appointments: a review

Authors: Faisal Hammad Alatawi, Mohammed Saeed Bafail, Abdulaziz Sulaiman Alosaily, Meshal Abdullah Alkheraiji, Omar Khalid Alsaawi, Abrar Fahad Alotaibi, Abdulaziz Faraj Alqahtani.

ABSTRACT

Increased waiting time, especially in an outpatient setting, is considered a significant cause for patients' dissatisfaction in most of the countries. Reducing waiting time could improve the patients' experience with healthcare services and reduce the workload over healthcare providers. This study aimed to evaluate the current literature to explore the causes of delays in primary care appointments and methods to reduce this delay to improve patients' satisfaction. A wide range of databases were searched using pre-designed keywords, to explore the reasons for the delay in primary care appointments. The next step was evaluating those articles against the eligibility criteria. The search included 26 articles, while only 5 articles were included in this review; the reports were published in 2019. Telephone arrangements and managing overbooking of patients were found to be among the most effective interventions that can shorten the time of waiting in primary care units.

Keywords:
Waiting time; primary care; outpatient; interventions


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Interventions to minimize waiting times for primary care units' appointments: a review


Authors
Faisal Hammad Alatawi
Medical Intern, College of Medicine, Tabuk University, Tabuk, Saudi Arabia
PubMed articlesGoogle scholar articles

Mohammed Saeed Bafail
Medical Intern, College of Medicine, King Saud bin Abdulaziz University for Health Sciences, Jeddah, Saudi Arabia
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Abdulaziz Sulaiman Alosaily
GP, Al Saddah PHC, Buraydah Central Hospital, Saudi Arabia
PubMed articlesGoogle scholar articles

Meshal Abdullah Alkheraiji
Medical Intern, College of Medicine, King Saud bin Abdulaziz University for Health Sciences, Riyadh, Saudi Arabia
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Omar Khalid Alsaawi
Medical Intern, College of Medicine, Qassim University, Qassim, Saudi Arabia
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Abrar Fahad Alotaibi
GP, King Abdulaziz Specialist Hospital, Taif, Saudi Arabia
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Abdulaziz Faraj Alqahtani
Medical Intern, College of Medicine, King Saud bin Abdulaziz University for Health Sciences, Riyadh, Saudi Arabia
PubMed articlesGoogle scholar articles


Correspondence to:
. Faisal Hammad Alatawi, Medical Intern, College of Medicine, Tabuk University, Saudi Arabia.; dr.faisal1ksa1@gmail.com

Publication history
Received 03 Dec 2019
Accepted 22 Dec 2019
Published online 02 Jan 2020

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Pubmed Style

Alatawi FH, Bafail MS, Alosaily AS, Alkheraiji MA, Alsaawi OK, Alotaibi AF, Alqahtani AF. Interventions to minimize waiting times for primary care units' appointments: a review. IJMDC. 2020; 4(2): 477-480. doi:10.24911/IJMDC.51-1575412092


Web Style

Alatawi FH, Bafail MS, Alosaily AS, Alkheraiji MA, Alsaawi OK, Alotaibi AF, Alqahtani AF. Interventions to minimize waiting times for primary care units' appointments: a review. http://www.ijmdc.com/?mno=76482 [Access: August 03, 2020]. doi:10.24911/IJMDC.51-1575412092


AMA (American Medical Association) Style

Alatawi FH, Bafail MS, Alosaily AS, Alkheraiji MA, Alsaawi OK, Alotaibi AF, Alqahtani AF. Interventions to minimize waiting times for primary care units' appointments: a review. IJMDC. 2020; 4(2): 477-480. doi:10.24911/IJMDC.51-1575412092


Vancouver/ICMJE Style

Alatawi FH, Bafail MS, Alosaily AS, Alkheraiji MA, Alsaawi OK, Alotaibi AF, Alqahtani AF. Interventions to minimize waiting times for primary care units' appointments: a review. IJMDC. (2020), [cited August 03, 2020]; 4(2): 477-480. doi:10.24911/IJMDC.51-1575412092


Harvard Style

Alatawi, F. H., Bafail, . M. S., Alosaily, . A. S., Alkheraiji, . M. A., Alsaawi, . O. K., Alotaibi, . A. F. & Alqahtani, . A. F. (2020) Interventions to minimize waiting times for primary care units' appointments: a review. IJMDC, 4 (2), 477-480. doi:10.24911/IJMDC.51-1575412092


Turabian Style

Alatawi, Faisal Hammad, Mohammed Saeed Bafail, Abdulaziz Sulaiman Alosaily, Meshal Abdullah Alkheraiji, Omar Khalid Alsaawi, Abrar Fahad Alotaibi, and Abdulaziz Faraj Alqahtani. 2020. Interventions to minimize waiting times for primary care units' appointments: a review. International Journal of Medicine in Developing Countries, 4 (2), 477-480. doi:10.24911/IJMDC.51-1575412092


Chicago Style

Alatawi, Faisal Hammad, Mohammed Saeed Bafail, Abdulaziz Sulaiman Alosaily, Meshal Abdullah Alkheraiji, Omar Khalid Alsaawi, Abrar Fahad Alotaibi, and Abdulaziz Faraj Alqahtani. "Interventions to minimize waiting times for primary care units' appointments: a review." International Journal of Medicine in Developing Countries 4 (2020), 477-480. doi:10.24911/IJMDC.51-1575412092


MLA (The Modern Language Association) Style

Alatawi, Faisal Hammad, Mohammed Saeed Bafail, Abdulaziz Sulaiman Alosaily, Meshal Abdullah Alkheraiji, Omar Khalid Alsaawi, Abrar Fahad Alotaibi, and Abdulaziz Faraj Alqahtani. "Interventions to minimize waiting times for primary care units' appointments: a review." International Journal of Medicine in Developing Countries 4.2 (2020), 477-480. Print. doi:10.24911/IJMDC.51-1575412092


APA (American Psychological Association) Style

Alatawi, F. H., Bafail, . M. S., Alosaily, . A. S., Alkheraiji, . M. A., Alsaawi, . O. K., Alotaibi, . A. F. & Alqahtani, . A. F. (2020) Interventions to minimize waiting times for primary care units' appointments: a review. International Journal of Medicine in Developing Countries, 4 (2), 477-480. doi:10.24911/IJMDC.51-1575412092


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