Original Article

IJMDC. 2020; 4(2): 338-346

Patient satisfaction toward health care performance in the Obstetrics and Gynecology departments among hospitals in Saudi Arabia

Authors: Mohammad Eid Mahfouz, Ahmed Mohammed Abed, Meshal Salem Alqahtani, Abdullah Majed Albaqami, Mohammmed Mofareh Alsubaie.

ABSTRACT

Background: Quality measurement of health care services is a very important need of the hour as patients are the ultimate customers, thus it makes logical to tailor this to patients' outcomes and satisfaction. The study aimed to evaluate patients' satisfaction and health care performance in Obstetrics and Gynecology departments among different hospitals in Saudi Arabia. Methodology: A cross-sectional study was conducted using a pretested and validated questionnaire on 1,829 participants who satisfied the inclusion and exclusion criteria during the period between February 2019 and May 2019. Part 1 of the questionnaire recorded the socio-demographic details of the participants and part 2 had items in 5-point Likert scale. Satisfaction in various aspects from hospital services was measured and was subjected to statistical analysis using Statistical Package for the Social Sciences version 23. Results: Regarding the overall satisfaction for the services and care provided, 55.7% of the participants were dissatisfied or had negative satisfaction. The satisfaction scores were better in private hospitals than governmental ones (p < 0.001). Satisfied responses were found to be reported more in aspects, such as "food and diet-quality services" (55.36%) and also in "admission and reception" (54.31%). More dissatisfied responses reported in 'midwives and other staff attitude, behavior and communication' (58.75%). Conclusion: The study findings showed that the participants were more satisfied in certain aspects such as admission and reception, restrooms and food. There is a need to improve the quality of services where patients were dissatisfied.

Keywords:
Quality, health care, hospital services, maternal care


View PDF
Patient satisfaction toward health care performance in the Obstetrics and Gynecology departments among hospitals in Saudi Arabia


Authors
Mohammad Eid Mahfouz
College of Medicine, Taif University, Taif, Saudi Arabia
PubMed articlesGoogle scholar articles

Ahmed Mohammed Abed
College of Medicine, Taif University, Taif, Saudi Arabia
PubMed articlesGoogle scholar articles

Meshal Salem Alqahtani
College of Medicine, Taif University, Taif, Saudi Arabia
PubMed articlesGoogle scholar articles

Abdullah Majed Albaqami
College of Medicine, Taif University, Taif, Saudi Arabia
PubMed articlesGoogle scholar articles

Mohammmed Mofareh Alsubaie
College of Medicine, Taif University, Taif, Saudi Arabia
PubMed articlesGoogle scholar articles


Correspondence to:
. Ahmed Mohammed Abed, College of Medicine, Taif University, Taif, Saudi Arabia.; drahmedabed4@gmail.com

Publication history
Received 03 Dec 2019
Accepted 28 Dec 2019
Published online 10 Jan 2020

How to cite this article?

Export to EndNote Export to refMan

Pubmed Style

Mahfouz ME, Abed AM, Alqahtani MS, Albaqami AM, Alsubaie MM. Patient satisfaction toward health care performance in the Obstetrics and Gynecology departments among hospitals in Saudi Arabia. IJMDC. 2020; 4(2): 338-346. doi:10.24911/IJMDC.51-1575405816


Web Style

Mahfouz ME, Abed AM, Alqahtani MS, Albaqami AM, Alsubaie MM. Patient satisfaction toward health care performance in the Obstetrics and Gynecology departments among hospitals in Saudi Arabia. http://www.ijmdc.com/?mno=76474 [Access: February 18, 2020]. doi:10.24911/IJMDC.51-1575405816


AMA (American Medical Association) Style

Mahfouz ME, Abed AM, Alqahtani MS, Albaqami AM, Alsubaie MM. Patient satisfaction toward health care performance in the Obstetrics and Gynecology departments among hospitals in Saudi Arabia. IJMDC. 2020; 4(2): 338-346. doi:10.24911/IJMDC.51-1575405816


Vancouver/ICMJE Style

Mahfouz ME, Abed AM, Alqahtani MS, Albaqami AM, Alsubaie MM. Patient satisfaction toward health care performance in the Obstetrics and Gynecology departments among hospitals in Saudi Arabia. IJMDC. (2020), [cited February 18, 2020]; 4(2): 338-346. doi:10.24911/IJMDC.51-1575405816


Harvard Style

Mahfouz, M. E., Abed, . A. M., Alqahtani, . M. S., Albaqami, . A. M. & Alsubaie, . M. M. (2020) Patient satisfaction toward health care performance in the Obstetrics and Gynecology departments among hospitals in Saudi Arabia. IJMDC, 4 (2), 338-346. doi:10.24911/IJMDC.51-1575405816


Turabian Style

Mahfouz, Mohammad Eid, Ahmed Mohammed Abed, Meshal Salem Alqahtani, Abdullah Majed Albaqami, and Mohammmed Mofareh Alsubaie. 2020. Patient satisfaction toward health care performance in the Obstetrics and Gynecology departments among hospitals in Saudi Arabia. International Journal of Medicine in Developing Countries, 4 (2), 338-346. doi:10.24911/IJMDC.51-1575405816


Chicago Style

Mahfouz, Mohammad Eid, Ahmed Mohammed Abed, Meshal Salem Alqahtani, Abdullah Majed Albaqami, and Mohammmed Mofareh Alsubaie. "Patient satisfaction toward health care performance in the Obstetrics and Gynecology departments among hospitals in Saudi Arabia." International Journal of Medicine in Developing Countries 4 (2020), 338-346. doi:10.24911/IJMDC.51-1575405816


MLA (The Modern Language Association) Style

Mahfouz, Mohammad Eid, Ahmed Mohammed Abed, Meshal Salem Alqahtani, Abdullah Majed Albaqami, and Mohammmed Mofareh Alsubaie. "Patient satisfaction toward health care performance in the Obstetrics and Gynecology departments among hospitals in Saudi Arabia." International Journal of Medicine in Developing Countries 4.2 (2020), 338-346. Print. doi:10.24911/IJMDC.51-1575405816


APA (American Psychological Association) Style

Mahfouz, M. E., Abed, . A. M., Alqahtani, . M. S., Albaqami, . A. M. & Alsubaie, . M. M. (2020) Patient satisfaction toward health care performance in the Obstetrics and Gynecology departments among hospitals in Saudi Arabia. International Journal of Medicine in Developing Countries, 4 (2), 338-346. doi:10.24911/IJMDC.51-1575405816


Share this article

Click the icon of the social media platform on which you would like to share this article.

Article Statistics

Viewed: 501
Downloaded: 51

Request permissions

If you wish to reuse any part or all of this article please contact the copyright holder, contact@ejmcr.com.

Copyright © 2018 Discover Publishing Group. All Rights Reserved.