Original Article

IJMDC. 2020; 4(1): 147-152

Patient satisfaction and evaluation of the management of acute myocardial infarction cases in emergency rooms in Northern Saudi Arabia

Authors: Sultan Suwailem A. Alghannami, Sarah Ibrahim A. Alhawiti.

ABSTRACT

Background: The emergency department (ED) is one of the most critical components of the health delivery system. This study aimed to determine the presentation and management of acute myocardial infarction (AMI) cases attending the emergency room (ER) of King Salman Hospital for Armed Forces, Tabuk, Saudi Arabia and to investigate their awareness about the ERs, and their evaluation to the provided services and type of leave from the ER. Methodology: A cross-sectional descriptive community-based study was carried out on 57 male and female AMI patients from all age groups, attending King Salman Hospital for Armed Forces during the period from 1 August to 31 September 2019. Data were collected by filling a pre-designed questionnaire, which guided us to the data needed to fulfill the study objectives. Results: The study included 57 AMI patients 61.4% females and 45.6% aged 30-40 years, 29.8% aged above 50 years, symptoms included pain and tightness in the chest in all (100%)the cases, shortness of breath cold sweat in 63.2%, and feeling faint in 27% of the cases. Most (91.2%) of the instances knew the difference between outpatient clinics and ERs. As regards the type of leave from the ED, 50.9% of cases improved, 17.5% transferred to a higher service level, and 12.3% admitted to the hospital. Conclusion: In our study, the majority of patients of AMI attending the ER reported that they were treated appropriately, more than half said that all the required investigations were carried out promptly. Also, most cases evaluated the provided services as it was perfect, excellent, kind, and accepted.

Keywords:
Satisfaction, evaluation, management, acute myocardial infarction, emergency rooms, Tabuk, Northern Saudi Arabia.


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Patient satisfaction and evaluation of the management of acute myocardial infarction cases in emergency rooms in Northern Saudi Arabia


Authors
Sultan Suwailem A Alghannami
King Salman North West Armed Forces Hospital, Tabuk, Saudi Arabia
PubMed articlesGoogle scholar articles

Sarah Ibrahim A Alhawiti
Tabuk University, Tabuk, Saudi Arabia
PubMed articlesGoogle scholar articles


Correspondence to:
. King Salman North West Armed Forces Hospital, Tabuk, Saudi Arabia; sultans.sa@hotmail.com

Publication history
Received 14 Nov 2019
Accepted 11 Dec 2019
Published online 02 Jan 2020
Published in print 13 Jan 2020

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Pubmed Style

Alghannami SSA, Alhawiti SIA. Patient satisfaction and evaluation of the management of acute myocardial infarction cases in emergency rooms in Northern Saudi Arabia. IJMDC. 2020; 4(1): 147-152. doi:10.24911/IJMDC.51-1573694806


Web Style

Alghannami SSA, Alhawiti SIA. Patient satisfaction and evaluation of the management of acute myocardial infarction cases in emergency rooms in Northern Saudi Arabia. http://www.ijmdc.com/?mno=73712 [Access: August 06, 2020]. doi:10.24911/IJMDC.51-1573694806


AMA (American Medical Association) Style

Alghannami SSA, Alhawiti SIA. Patient satisfaction and evaluation of the management of acute myocardial infarction cases in emergency rooms in Northern Saudi Arabia. IJMDC. 2020; 4(1): 147-152. doi:10.24911/IJMDC.51-1573694806


Vancouver/ICMJE Style

Alghannami SSA, Alhawiti SIA. Patient satisfaction and evaluation of the management of acute myocardial infarction cases in emergency rooms in Northern Saudi Arabia. IJMDC. (2020), [cited August 06, 2020]; 4(1): 147-152. doi:10.24911/IJMDC.51-1573694806


Harvard Style

Alghannami, S. S. A. & Alhawiti, . S. I. A. (2020) Patient satisfaction and evaluation of the management of acute myocardial infarction cases in emergency rooms in Northern Saudi Arabia. IJMDC, 4 (1), 147-152. doi:10.24911/IJMDC.51-1573694806


Turabian Style

Alghannami, Sultan Suwailem A., and Sarah Ibrahim A. Alhawiti. 2020. Patient satisfaction and evaluation of the management of acute myocardial infarction cases in emergency rooms in Northern Saudi Arabia. International Journal of Medicine in Developing Countries, 4 (1), 147-152. doi:10.24911/IJMDC.51-1573694806


Chicago Style

Alghannami, Sultan Suwailem A., and Sarah Ibrahim A. Alhawiti. "Patient satisfaction and evaluation of the management of acute myocardial infarction cases in emergency rooms in Northern Saudi Arabia." International Journal of Medicine in Developing Countries 4 (2020), 147-152. doi:10.24911/IJMDC.51-1573694806


MLA (The Modern Language Association) Style

Alghannami, Sultan Suwailem A., and Sarah Ibrahim A. Alhawiti. "Patient satisfaction and evaluation of the management of acute myocardial infarction cases in emergency rooms in Northern Saudi Arabia." International Journal of Medicine in Developing Countries 4.1 (2020), 147-152. Print. doi:10.24911/IJMDC.51-1573694806


APA (American Psychological Association) Style

Alghannami, S. S. A. & Alhawiti, . S. I. A. (2020) Patient satisfaction and evaluation of the management of acute myocardial infarction cases in emergency rooms in Northern Saudi Arabia. International Journal of Medicine in Developing Countries, 4 (1), 147-152. doi:10.24911/IJMDC.51-1573694806


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