Original Article

IJMDC. 2021; 5(1): 177-184

Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals

Authors: Mohammad Eid Mahfouz, Abdullah Majed Albaqami, Abdulrahman Ahmed Awadh, Amer Abdulghani Alhejji, Abdulaziz Fahad Althobaiti, Waleed Nami Alrubaie.

ABSTRACT

Background: Patient satisfaction is a direct measurement of healthcare quality and has gained momentum during the last three decades. The current study aimed to assess and compare patient satisfaction between government and private hospitals in the Kingdom of Saudi Arabia. Methodology: A cross-sectional online survey was conducted using a pre-tested and validated questionnaire. An Arabic version of National Health Service (NHS) and Quality Hospital Solutions (QHS) was used to collect the responses from the patients. The inclusion criteria included patients treated at any hospital, government or private, and adult patients (above 18 years old). Exclusion criteria included critically ill patients (CCU and ICU patients) and patients who cannot read and write. Satisfaction scores in various subdomains related to the hospital services were measured and were subjected to statistical analysis using Statistical Package for the Social Sciences ver.23 using appropriate tests of significance. Results: The overall satisfaction scores showed that there was no significant difference between government and private hospitals. Female patients were more satisfied than male patients. Patientsí satisfaction regarding attitude, behavior, and communication of doctors and auxiliary staff were significantly better in private hospitals than government hospitals. Conclusion: The satisfaction level of private hospital patients showed better scores in certain domains than government hospitals. Hospitals must enact quality improvement measures concerning administration and organization to enhance the quality of health services.

Keywords:
Quality, healthcare, medical informatics, patient compliance


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Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals


Authors
Mohammad Eid Mahfouz
College of Medicine, Taif University, Taif, Saudi Arabia
PubMed articlesGoogle scholar articles

Abdullah Majed Albaqami
Primary Health Care, Ministry of Health, Taif, Saudi Arabia
PubMed articlesGoogle scholar articles

Abdulrahman Ahmed Awadh
College of Medicine, Taif University, Taif, Saudi Arabia
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Amer Abdulghani Alhejji
College of Medicine, Taif University, Taif, Saudi Arabia
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Abdulaziz Fahad Althobaiti
College of Medicine, Taif University, Taif, Saudi Arabia
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Waleed Nami Alrubaie
College of Medicine, Taif University, Taif, Saudi Arabia
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Correspondence to:
. Abdullah Majed Albaqami, Primary Health Care, Ministry of Health, Taif, Saudi Arabia.; Dr,abdullahmajed@gmail.com

Publication history
Received 29 Nov 2020
Accepted 13 Dec 2020
Published online 23 Dec 2020
Published in print 11 Jan 2021

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Pubmed Style

Mahfouz ME, Albaqami AM, Awadh AA, Alhejji AA, Althobaiti AF, Alrubaie WN. Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals. IJMDC. 2021; 5(1): 177-184. doi:10.24911/IJMDC.51-1605954228


Web Style

Mahfouz ME, Albaqami AM, Awadh AA, Alhejji AA, Althobaiti AF, Alrubaie WN. Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals. http://www.ijmdc.com/?mno=7784 [Access: March 01, 2021]. doi:10.24911/IJMDC.51-1605954228


AMA (American Medical Association) Style

Mahfouz ME, Albaqami AM, Awadh AA, Alhejji AA, Althobaiti AF, Alrubaie WN. Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals. IJMDC. 2021; 5(1): 177-184. doi:10.24911/IJMDC.51-1605954228


Vancouver/ICMJE Style

Mahfouz ME, Albaqami AM, Awadh AA, Alhejji AA, Althobaiti AF, Alrubaie WN. Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals. IJMDC. (2021), [cited March 01, 2021]; 5(1): 177-184. doi:10.24911/IJMDC.51-1605954228


Harvard Style

Mahfouz, M. E., Albaqami, . A. M., Awadh, . A. A., Alhejji, . A. A., Althobaiti, . A. F. & Alrubaie, . W. N. (2021) Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals. IJMDC, 5 (1), 177-184. doi:10.24911/IJMDC.51-1605954228


Turabian Style

Mahfouz, Mohammad Eid, Abdullah Majed Albaqami, Abdulrahman Ahmed Awadh, Amer Abdulghani Alhejji, Abdulaziz Fahad Althobaiti, and Waleed Nami Alrubaie. 2021. Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals. International Journal of Medicine in Developing Countries, 5 (1), 177-184. doi:10.24911/IJMDC.51-1605954228


Chicago Style

Mahfouz, Mohammad Eid, Abdullah Majed Albaqami, Abdulrahman Ahmed Awadh, Amer Abdulghani Alhejji, Abdulaziz Fahad Althobaiti, and Waleed Nami Alrubaie. "Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals." International Journal of Medicine in Developing Countries 5 (2021), 177-184. doi:10.24911/IJMDC.51-1605954228


MLA (The Modern Language Association) Style

Mahfouz, Mohammad Eid, Abdullah Majed Albaqami, Abdulrahman Ahmed Awadh, Amer Abdulghani Alhejji, Abdulaziz Fahad Althobaiti, and Waleed Nami Alrubaie. "Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals." International Journal of Medicine in Developing Countries 5.1 (2021), 177-184. Print. doi:10.24911/IJMDC.51-1605954228


APA (American Psychological Association) Style

Mahfouz, M. E., Albaqami, . A. M., Awadh, . A. A., Alhejji, . A. A., Althobaiti, . A. F. & Alrubaie, . W. N. (2021) Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals. International Journal of Medicine in Developing Countries, 5 (1), 177-184. doi:10.24911/IJMDC.51-1605954228


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