Original Article

IJMDC. 2021; 5(11): 1825-1831

Patient experience and satisfaction in the practice of telemedicine: a cross-sectional study

Authors: Fawziah Saad Almutary, Donya Youssef Qattan, Elham Hamoud Alotaibi.

ABSTRACT

Background: Advanced health information technology in providing health care to patients has become an integral part of practicing medicine. Telemedicine has shown to be especially useful in underserved communities where there is a shortage or absence of adequate clinical care, such as in remote areas. Still, with the pandemic Corona virus disease 2019 (COVID-19), the telemedicine and virtual care of patients was effectively and extensively adapted by the tertiary care hospitals in Riyadh. This study aimed to evaluate the standards and requirements of Saudi Arabiaís telemedicine practice ethics and the clientís satisfaction. Methods: This is a cross-sectional, questionnaire-based survey conducted in outpatients department in tertiary care hospitals in Riyadh during the COVID-19 lockdown. We included 393 patients age ‚Č• 18 years who were called through the virtual clinic. Data were collected between March 2020 and August 2020. Result: MS Excel was used, three groups were classed by age (18-34 years; 35-44 years; 55 and older years), and the questionnaires were classified into three-partparts. The first was customer satisfaction regarding the telemedicine experience, and it showed 69%. The second was related to ethical considerations, and it showed 65%. The last was the telehealth patientsí rating, and it showed 61%. Conclusion: The telemedicine programs facilitated by phone consultations were implemented, and initial findings suggest that patients have very well accepted the health care delivery, model. Our research findings have supported the use of virtual visits as a viable alternative to traditional in-person visits.

Keywords:
Telehealth, telemedicine, patient experience, virtual healthcare, patients satisfaction


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Patient experience and satisfaction in the practice of telemedicine: a cross-sectional study


Authors
Fawziah Saad Almutary
King Fahad Medical City, Head of Appointment Management Unit, Health Administration Specialist, King Saud University, Riyadh, Saudi Arabia
PubMed articlesGoogle scholar articles

Donya Youssef Qattan
Health Administration Specialist, King Saud University, Riyadh, Saudi Arabia
PubMed articlesGoogle scholar articles

Elham Hamoud Alotaibi
Health Administration Specialist, King Saud University, Riyadh, Saudi Arabia
PubMed articlesGoogle scholar articles


Correspondence to:
. Fawziah Saad Almutary, King Fahad Medical City, Head of Appointment Management Unit, Health Administration Specialist, King Saud University, Riyadh, Saudi Arabia.; Falmutary@gmail.com

Publication history
Received 18 Apr 2021
Accepted 11 Sep 2021
Published online 11 Sep 2021
Published in print 18 Nov 2021

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Pubmed Style

Almutary FS, Qattan DY, Alotaibi EH. Patient experience and satisfaction in the practice of telemedicine: a cross-sectional study. IJMDC. 2021; 5(11): 1825-1831. doi:10.24911/IJMDC.51-1618768131


Web Style

Almutary FS, Qattan DY, Alotaibi EH. Patient experience and satisfaction in the practice of telemedicine: a cross-sectional study. https://www.ijmdc.com/?mno=74380 [Access: January 28, 2022]. doi:10.24911/IJMDC.51-1618768131


AMA (American Medical Association) Style

Almutary FS, Qattan DY, Alotaibi EH. Patient experience and satisfaction in the practice of telemedicine: a cross-sectional study. IJMDC. 2021; 5(11): 1825-1831. doi:10.24911/IJMDC.51-1618768131


Vancouver/ICMJE Style

Almutary FS, Qattan DY, Alotaibi EH. Patient experience and satisfaction in the practice of telemedicine: a cross-sectional study. IJMDC. (2021), [cited January 28, 2022]; 5(11): 1825-1831. doi:10.24911/IJMDC.51-1618768131


Harvard Style

Almutary, F. S., Qattan, . D. Y. & Alotaibi, . E. H. (2021) Patient experience and satisfaction in the practice of telemedicine: a cross-sectional study. IJMDC, 5 (11), 1825-1831. doi:10.24911/IJMDC.51-1618768131


Turabian Style

Almutary, Fawziah Saad, Donya Youssef Qattan, and Elham Hamoud Alotaibi. 2021. Patient experience and satisfaction in the practice of telemedicine: a cross-sectional study. International Journal of Medicine in Developing Countries, 5 (11), 1825-1831. doi:10.24911/IJMDC.51-1618768131


Chicago Style

Almutary, Fawziah Saad, Donya Youssef Qattan, and Elham Hamoud Alotaibi. "Patient experience and satisfaction in the practice of telemedicine: a cross-sectional study." International Journal of Medicine in Developing Countries 5 (2021), 1825-1831. doi:10.24911/IJMDC.51-1618768131


MLA (The Modern Language Association) Style

Almutary, Fawziah Saad, Donya Youssef Qattan, and Elham Hamoud Alotaibi. "Patient experience and satisfaction in the practice of telemedicine: a cross-sectional study." International Journal of Medicine in Developing Countries 5.11 (2021), 1825-1831. Print. doi:10.24911/IJMDC.51-1618768131


APA (American Psychological Association) Style

Almutary, F. S., Qattan, . D. Y. & Alotaibi, . E. H. (2021) Patient experience and satisfaction in the practice of telemedicine: a cross-sectional study. International Journal of Medicine in Developing Countries, 5 (11), 1825-1831. doi:10.24911/IJMDC.51-1618768131


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