E-ISSN 1658-7820
 
2026, Vol: 10, Issue: 6
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Original Article
Online Published: 12 May 2026
 


Patient satisfaction with telemedicine consultations in primary care clinics at King Abdulaziz Medical City, Riyadh, Saudi Arabia: a cross-sectional study

Badar Altulaihi, Gaida Bu Eid, Jouri B. Alburaykan, Bsmah H. Mesawa.


Abstract
Objective: This study aimed to measure patient satisfaction with telemedicine during the COVID-19 lockdown in primary healthcare settings.
Methods: A total of 384 patients who used telemedicine services in Saudi Arabia during the COVID-19 pandemic participated in this cross-sectional survey study. A modified questionnaire was used to collect socio-demographic data, assess patients’ attitudes and satisfaction toward telemedicine consultations, and evaluate their impressions of healthcare services.
Results: Overall, 94.5% of participants reported that telemedicine services made access to healthcare easier during the COVID-19 pandemic. Approximately 79% of participants were able to register their online appointments easily, and 90.9% were satisfied or very satisfied with their ability to communicate freely during tele medicine consultations. High satisfaction levels were reported for audio quality (92.7%), understanding the diagnosis (88.3%), comfort of the telemedicine setting (84.7%), overall quality of care provided (86.2%), and overall telemedicine experience (85.9%). The mean satisfaction score was 19.5 ± 2.75. A positive correlation was observed between satisfaction and attitude scores (rs = 0.218, p < 0.001).
Conclusion: This study demonstrated acceptable levels of patient satisfaction and a positive attitude toward telemedicine services in Saudi Arabia during the COVID-19 pandemic. Increasing patient awareness and knowledge regarding telemedicine services might further enhance their utilization.

Key words: COVID-19, patient satisfaction, primary care, Saudi Arabia, telemedicine


 
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How to Cite this Article
Pubmed Style

Altulaihi B, Eid GB, Alburaykan JB, Mesawa BH. Patient satisfaction with telemedicine consultations in primary care clinics at King Abdulaziz Medical City, Riyadh, Saudi Arabia: a cross-sectional study. IJMDC. 2026; 10(6): 1539-1545. doi:10.24911/IJMDC.51-1773252111

Web Style

Altulaihi B, Eid GB, Alburaykan JB, Mesawa BH. Patient satisfaction with telemedicine consultations in primary care clinics at King Abdulaziz Medical City, Riyadh, Saudi Arabia: a cross-sectional study. https://www.ijmdc.com/?mno=313556 [Access: June 30, 2026]. doi:10.24911/IJMDC.51-1773252111

AMA (American Medical Association) Style

Altulaihi B, Eid GB, Alburaykan JB, Mesawa BH. Patient satisfaction with telemedicine consultations in primary care clinics at King Abdulaziz Medical City, Riyadh, Saudi Arabia: a cross-sectional study. IJMDC. 2026; 10(6): 1539-1545. doi:10.24911/IJMDC.51-1773252111


Vancouver/ICMJE Style

Altulaihi B, Eid GB, Alburaykan JB, Mesawa BH. Patient satisfaction with telemedicine consultations in primary care clinics at King Abdulaziz Medical City, Riyadh, Saudi Arabia: a cross-sectional study. IJMDC. (2026), [cited June 30, 2026]; 10(6): 1539-1545. doi:10.24911/IJMDC.51-1773252111


Harvard Style

Altulaihi, B., Eid, . G. B., Alburaykan, . J. B. & Mesawa, . B. H. (2026) Patient satisfaction with telemedicine consultations in primary care clinics at King Abdulaziz Medical City, Riyadh, Saudi Arabia: a cross-sectional study. IJMDC, 10 (6), 1539-1545. doi:10.24911/IJMDC.51-1773252111


Turabian Style

Altulaihi, Badar, Gaida Bu Eid, Jouri B. Alburaykan, and Bsmah H. Mesawa. 2026. Patient satisfaction with telemedicine consultations in primary care clinics at King Abdulaziz Medical City, Riyadh, Saudi Arabia: a cross-sectional study. International Journal of Medicine in Developing Countries, 10 (6), 1539-1545. doi:10.24911/IJMDC.51-1773252111


Chicago Style

Altulaihi, Badar, Gaida Bu Eid, Jouri B. Alburaykan, and Bsmah H. Mesawa. "Patient satisfaction with telemedicine consultations in primary care clinics at King Abdulaziz Medical City, Riyadh, Saudi Arabia: a cross-sectional study." International Journal of Medicine in Developing Countries 10 (2026), 1539-1545. doi:10.24911/IJMDC.51-1773252111


MLA (The Modern Language Association) Style

Altulaihi, Badar, Gaida Bu Eid, Jouri B. Alburaykan, and Bsmah H. Mesawa. "Patient satisfaction with telemedicine consultations in primary care clinics at King Abdulaziz Medical City, Riyadh, Saudi Arabia: a cross-sectional study." International Journal of Medicine in Developing Countries 10.6 (2026), 1539-1545. Print. doi:10.24911/IJMDC.51-1773252111


APA (American Psychological Association) Style

Altulaihi, B., Eid, . G. B., Alburaykan, . J. B. & Mesawa, . B. H. (2026) Patient satisfaction with telemedicine consultations in primary care clinics at King Abdulaziz Medical City, Riyadh, Saudi Arabia: a cross-sectional study. International Journal of Medicine in Developing Countries, 10 (6), 1539-1545. doi:10.24911/IJMDC.51-1773252111




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    About International Journal of Medicine in Developing Countries

    International Journal of Medicine in Developing Countries is a peer-reviewed, open-access international medical journal. Journal Title Internat ... Read more.



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