Patient experience, overall satisfaction, and its associated factors after general emergency surgery

Jolan Alsaud; Ayman AlGadaa; Raneem Alzaghran; Alhanouf Alwehaibi; Nada Alghaith; Reemah AlQahtani

doi:10.24911/IJMDC.51-1670427199

2024, Vol: 8, Issue: 5

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Original Article

Online Publishing Date:
28 / 03 / 2023

IJMDC. 2023; 7(8): 1074-1080

doi: 10.24911/IJMDC.51-1670427199

Patient experience, overall satisfaction, and its associated factors after general emergency surgery

Jolan Alsaud, Ayman AlGadaa, Raneem Alzaghran, Alhanouf Alwehaibi, Nada Alghaith, Reemah AlQahtani.

Abstract
Background: The level of patient satisfaction is an essential health outcome used to determine the quality of care provided. Unfortunately, studies need to be more comprehensive regarding patient satisfaction and its associated factors after general emergency surgery in Saudi Arabia. Therefore, this study aims to measure the level of patient satisfaction after general emergency surgery and determine the factors that influence it.
Methods: A cross-sectional study was conducted among patients who underwent general emergency surgery in the Qassim region from June to July 2022 after applying inclusion and exclusion criteria. A validated online Arabic Patient-Reported Experience Measures questionnaire was distributed through multiple social networking applications. Bivariable and multivariable logistic analyses determine the variables linked to satisfaction with the care provided and assess patient experience, overall satisfaction, and its associated factors after general emergency surgery. p = 0.05 with a 95% CI was considered as the statistical significance level.
Results: Patient satisfaction with the general emergency surgery was high. Confidence and trust in doctors and nurses responsible for the care, the absence of nighttime noise from staff and other patients, the perception of sufficient privacy for both clinical discussions and examinations, explanation of the purpose of discharge medication and how to take it, and information are given for whom to contact if concerned, were associated with significantly high patient satisfaction and good experience.
Conclusion: Many associated factors were found to influence the attitude, experience, and degree of patient satisfaction with the medical/non-medical services rendered by the general emergency surgery unit staff.

Key words: Health care quality improvement, general surgery, emergency surgery, patient’s satisfaction

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How to Cite this Article

Pubmed Style

Alsaud J, AlGadaa A, Alzaghran R, Alwehaibi A, Alghaith N, AlQahtani R. Patient experience, overall satisfaction, and its associated factors after general emergency surgery. IJMDC. 2023; 7(8): 1074-1080. doi:10.24911/IJMDC.51-1670427199

Web Style

Alsaud J, AlGadaa A, Alzaghran R, Alwehaibi A, Alghaith N, AlQahtani R. Patient experience, overall satisfaction, and its associated factors after general emergency surgery. https://www.ijmdc.com/?mno=92987 [Access: March 26, 2024]. doi:10.24911/IJMDC.51-1670427199

AMA (American Medical Association) Style

Alsaud J, AlGadaa A, Alzaghran R, Alwehaibi A, Alghaith N, AlQahtani R. Patient experience, overall satisfaction, and its associated factors after general emergency surgery. IJMDC. 2023; 7(8): 1074-1080. doi:10.24911/IJMDC.51-1670427199

Vancouver/ICMJE Style

Alsaud J, AlGadaa A, Alzaghran R, Alwehaibi A, Alghaith N, AlQahtani R. Patient experience, overall satisfaction, and its associated factors after general emergency surgery. IJMDC. (2023), [cited March 26, 2024]; 7(8): 1074-1080. doi:10.24911/IJMDC.51-1670427199

Harvard Style

Alsaud, J., AlGadaa, . A., Alzaghran, . R., Alwehaibi, . A., Alghaith, . N. & AlQahtani, . R. (2023) Patient experience, overall satisfaction, and its associated factors after general emergency surgery. IJMDC, 7 (8), 1074-1080. doi:10.24911/IJMDC.51-1670427199

Turabian Style

Alsaud, Jolan, Ayman AlGadaa, Raneem Alzaghran, Alhanouf Alwehaibi, Nada Alghaith, and Reemah AlQahtani. 2023. Patient experience, overall satisfaction, and its associated factors after general emergency surgery. International Journal of Medicine in Developing Countries, 7 (8), 1074-1080. doi:10.24911/IJMDC.51-1670427199

Chicago Style

Alsaud, Jolan, Ayman AlGadaa, Raneem Alzaghran, Alhanouf Alwehaibi, Nada Alghaith, and Reemah AlQahtani. "Patient experience, overall satisfaction, and its associated factors after general emergency surgery." International Journal of Medicine in Developing Countries 7 (2023), 1074-1080. doi:10.24911/IJMDC.51-1670427199

MLA (The Modern Language Association) Style

Alsaud, Jolan, Ayman AlGadaa, Raneem Alzaghran, Alhanouf Alwehaibi, Nada Alghaith, and Reemah AlQahtani. "Patient experience, overall satisfaction, and its associated factors after general emergency surgery." International Journal of Medicine in Developing Countries 7.8 (2023), 1074-1080. Print. doi:10.24911/IJMDC.51-1670427199

APA (American Psychological Association) Style

Alsaud, J., AlGadaa, . A., Alzaghran, . R., Alwehaibi, . A., Alghaith, . N. & AlQahtani, . R. (2023) Patient experience, overall satisfaction, and its associated factors after general emergency surgery. International Journal of Medicine in Developing Countries, 7 (8), 1074-1080. doi:10.24911/IJMDC.51-1670427199

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