Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals

Mohammad Eid Mahfouz; Abdullah Majed Albaqami; Abdulrahman Ahmed Awadh; Amer Abdulghani Alhejji; Abdulaziz Fahad Althobaiti; Waleed Nami Alrubaie

doi:10.24911/IJMDC.51-1605954228

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Original Article

Online Publishing Date:
23 / 12 / 2020

IJMDC. 2021; 5(1): 177-184

doi: 10.24911/IJMDC.51-1605954228

Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals

Mohammad Eid Mahfouz, Abdullah Majed Albaqami, Abdulrahman Ahmed Awadh, Amer Abdulghani Alhejji, Abdulaziz Fahad Althobaiti, Waleed Nami Alrubaie.

Abstract
Background: Patient satisfaction is a direct measurement of healthcare quality and has gained momentum during the last three decades. The current study aimed to assess and compare patient satisfaction between government and private hospitals in the Kingdom of Saudi Arabia.
Methodology: A cross-sectional online survey was conducted using a pre-tested and validated questionnaire. An Arabic version of National Health Service (NHS) and Quality Hospital Solutions (QHS) was used to collect the responses from the patients. The inclusion criteria included patients treated at any hospital, government or private, and adult patients (above 18 years old). Exclusion criteria included critically ill patients (CCU and ICU patients) and patients who cannot read and write. Satisfaction scores in various subdomains related to the hospital services were measured and were subjected to statistical analysis using Statistical Package for the Social Sciences ver.23 using appropriate tests of significance.
Results: The overall satisfaction scores showed that there was no significant difference between government and private hospitals. Female patients were more satisfied than male patients. Patients satisfaction regarding attitude, behavior, and communication of doctors and auxiliary staff were significantly better in private hospitals than government hospitals.
Conclusion: The satisfaction level of private hospital patients showed better scores in certain domains than government hospitals. Hospitals must enact quality improvement measures concerning administration and organization to enhance the quality of health services.

Key words: Quality, healthcare, medical informatics, patient compliance

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How to Cite this Article

Pubmed Style

Mahfouz ME, Albaqami AM, Awadh AA, Alhejji AA, Althobaiti AF, Alrubaie WN. Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals. IJMDC. 2021; 5(1): 177-184. doi:10.24911/IJMDC.51-1605954228

Web Style

Mahfouz ME, Albaqami AM, Awadh AA, Alhejji AA, Althobaiti AF, Alrubaie WN. Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals. https://www.ijmdc.com/?mno=7784 [Access: March 26, 2024]. doi:10.24911/IJMDC.51-1605954228

AMA (American Medical Association) Style

Mahfouz ME, Albaqami AM, Awadh AA, Alhejji AA, Althobaiti AF, Alrubaie WN. Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals. IJMDC. 2021; 5(1): 177-184. doi:10.24911/IJMDC.51-1605954228

Vancouver/ICMJE Style

Mahfouz ME, Albaqami AM, Awadh AA, Alhejji AA, Althobaiti AF, Alrubaie WN. Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals. IJMDC. (2021), [cited March 26, 2024]; 5(1): 177-184. doi:10.24911/IJMDC.51-1605954228

Harvard Style

Mahfouz, M. E., Albaqami, . A. M., Awadh, . A. A., Alhejji, . A. A., Althobaiti, . A. F. & Alrubaie, . W. N. (2021) Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals. IJMDC, 5 (1), 177-184. doi:10.24911/IJMDC.51-1605954228

Turabian Style

Mahfouz, Mohammad Eid, Abdullah Majed Albaqami, Abdulrahman Ahmed Awadh, Amer Abdulghani Alhejji, Abdulaziz Fahad Althobaiti, and Waleed Nami Alrubaie. 2021. Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals. International Journal of Medicine in Developing Countries, 5 (1), 177-184. doi:10.24911/IJMDC.51-1605954228

Chicago Style

Mahfouz, Mohammad Eid, Abdullah Majed Albaqami, Abdulrahman Ahmed Awadh, Amer Abdulghani Alhejji, Abdulaziz Fahad Althobaiti, and Waleed Nami Alrubaie. "Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals." International Journal of Medicine in Developing Countries 5 (2021), 177-184. doi:10.24911/IJMDC.51-1605954228

MLA (The Modern Language Association) Style

APA (American Psychological Association) Style

Mahfouz, M. E., Albaqami, . A. M., Awadh, . A. A., Alhejji, . A. A., Althobaiti, . A. F. & Alrubaie, . W. N. (2021) Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals. International Journal of Medicine in Developing Countries, 5 (1), 177-184. doi:10.24911/IJMDC.51-1605954228

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