Original Research

IJMDC. 2017; 1(3): 126-131

Assessment of patient satisfaction at Radiological Department of Fayoum University Hospitals

Authors: Wafaa Yousif Abdel Wahed, Shaimaa Elsayed Mabrook.

ABSTRACT

Background: Patient satisfaction is an important commonly used indicator for measuring the quality in healthcare. It affects clinical outcomes, patient retention, and medical malpractice claims. Methodology: This cross-sectional health service research is conducted at the Radiology Department at Fayoum University Hospital (FUH). Pretested structured exit interview questionnaire was used to assess patientsí satisfaction with the services introduced in the radiology department. Results: The overall patient satisfaction level towards radiological services was 75%. Lowest satisfaction levels were reported towards the following items; receiving sufficient information on how to prepare for the examination 29.3%, the efficiency of registration process 24.0%, length of time waiting in reception area 21.3%, confidentiality, and privacy of the service 34.7%. On the other hand, 98% of participants were satisfied with the experience of staff. Younger age patients, those with lower education level and who are outpatients were more satisfied with radiological service at FUH than the older age patients, those with higher educational level and who are outpatients. Conclusion: The majority of participants were satisfied with the radiological services. Young age, lower education level and who are outpatients other than inpatients were the factors associated with patient satisfaction.

Keywords:
Radiology, patient satisfaction, quality.


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Assessment of patient satisfaction at Radiological Department of Fayoum University Hospitals


Authors
Wafaa Yousif Abdel Wahed
Departement of Public Health and Community Medicine, Faculty of Medicine Fayoum University, Egypt
PubMed articlesGoogle scholar articles

Shaimaa Elsayed Mabrook
Departement of Public Health and Community Medicine, Faculty of Medicine Fayoum University, Egypt
PubMed articlesGoogle scholar articles


Correspondence to:
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Publication history
Received 08 Jan 2018
Accepted 08 Jan 2018
Published in print 08 Mar 2018

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Pubmed Style

Wafaa Yousif Abdel Wahed, Shaimaa Elsayed Mabrook. Assessment of patient satisfaction at Radiological Department of Fayoum University Hospitals. IJMDC. 2017; 1(3): 126-131. doi:10.24911/IJMDC.1.3.2


Web Style

Wafaa Yousif Abdel Wahed, Shaimaa Elsayed Mabrook. Assessment of patient satisfaction at Radiological Department of Fayoum University Hospitals. http://www.ijmdc.com/?mno=287755 [Access: December 19, 2018]. doi:10.24911/IJMDC.1.3.2


AMA (American Medical Association) Style

Wafaa Yousif Abdel Wahed, Shaimaa Elsayed Mabrook. Assessment of patient satisfaction at Radiological Department of Fayoum University Hospitals. IJMDC. 2017; 1(3): 126-131. doi:10.24911/IJMDC.1.3.2


Vancouver/ICMJE Style

Wafaa Yousif Abdel Wahed, Shaimaa Elsayed Mabrook. Assessment of patient satisfaction at Radiological Department of Fayoum University Hospitals. IJMDC. (2017), [cited December 19, 2018]; 1(3): 126-131. doi:10.24911/IJMDC.1.3.2


Harvard Style

Wafaa Yousif Abdel Wahed, Shaimaa Elsayed Mabrook (2017) Assessment of patient satisfaction at Radiological Department of Fayoum University Hospitals. IJMDC, 1 (3), 126-131. doi:10.24911/IJMDC.1.3.2


Turabian Style

Wafaa Yousif Abdel Wahed, Shaimaa Elsayed Mabrook. 2017. Assessment of patient satisfaction at Radiological Department of Fayoum University Hospitals. International Journal of Medicine in Developing Countries, 1 (3), 126-131. doi:10.24911/IJMDC.1.3.2


Chicago Style

Wafaa Yousif Abdel Wahed, Shaimaa Elsayed Mabrook. "Assessment of patient satisfaction at Radiological Department of Fayoum University Hospitals." International Journal of Medicine in Developing Countries 1 (2017), 126-131. doi:10.24911/IJMDC.1.3.2


MLA (The Modern Language Association) Style

Wafaa Yousif Abdel Wahed, Shaimaa Elsayed Mabrook. "Assessment of patient satisfaction at Radiological Department of Fayoum University Hospitals." International Journal of Medicine in Developing Countries 1.3 (2017), 126-131. Print. doi:10.24911/IJMDC.1.3.2


APA (American Psychological Association) Style

Wafaa Yousif Abdel Wahed, Shaimaa Elsayed Mabrook (2017) Assessment of patient satisfaction at Radiological Department of Fayoum University Hospitals. International Journal of Medicine in Developing Countries, 1 (3), 126-131. doi:10.24911/IJMDC.1.3.2


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